Our Process
A transparent, step-by-step approach to floor care. We believe in honesty, quality, and results that speak for themselves.
How We Work
From your first call to the final walkthrough, here's what to expect when you work with JenCho.
Initial Contact
When you reach out, we'll ask some quick questions about your floors: What type of flooring do you have? What's the current condition? What are your goals? This helps us come prepared for the assessment.
Free On-Site Assessment
We visit your location to see your floors firsthand. We'll evaluate the condition, identify any challenges, discuss your expectations, and measure the space. This visit typically takes 30-45 minutes.
Detailed Quote
Within 24 hours, you'll receive a detailed quote via email or text. It breaks down the scope of work, timeline, and pricing. No hidden fees, no surprises. The quote is valid for 30 days.
Service Execution
Our trained technicians arrive on schedule with all equipment and products. We protect your furniture and surroundings, then work efficiently to transform your floors. We'll keep you updated throughout the process.
Quality Inspection
Before we consider the job complete, we walk through the results with you. We won't leave until you're satisfied. If anything needs adjustment, we'll address it on the spot.
Follow-Up & Maintenance
We believe in building lasting relationships. After service, we'll check in to ensure you're happy long-term. We also offer maintenance programs to keep your floors looking great for years to come.
Our Commitments to You
These promises guide every job we do.
On-Time Arrival
We respect your time. When we say we'll be there at 8 AM, we're there. If we're running late, we'll call ahead.
Clean Workspace
We protect your furniture and surroundings. When we're done, we leave your space cleaner than we found it.
Clear Communication
No jargon, no surprises. We explain what we're doing and why. You'll always know the status of your project.
Satisfaction Guarantee
We're not happy until you're happy. If something's not right, we'll make it right — no arguments.
Ready to Get Started?
Give us a call or fill out our contact form. We'll be happy to answer your questions and schedule your free assessment.
Schedule Free Assessment →